Build your complete telephony network in minutes.
Platform Features
Every tool your team needs to communicate globally.
One cloud telephony platform. Zero complexity. From AI voice agents to international DID numbers, IVR builders to WebRTC softphones — everything is included and ready to use from day one.
Deploy intelligent AI voice agents that answer inbound calls, make outbound calls, and transfer calls autonomously — all following your custom instructions. Powered by advanced natural language understanding, your AI assistant handles greetings, qualifies leads, books appointments, and resolves common queries with no human intervention. Available 24 hours a day, 7 days a week, across every time zone.
AI-PoweredYour AI assistant doesn't just talk — it acts. Based on caller intent and your configured rules, it can transfer the call to an external phone number, a local SIP extension, a ring group, an IVR menu, or even a conference room. Warm transfers, blind transfers, and conditional routing are all supported. Your callers are always connected to exactly the right destination without waiting or repeating themselves.
AI-PoweredConnect your AI assistant to your existing CRM, ERP, or any external database via webhooks. Fetch customer data in real time during a call — account status, order history, appointment records — and use those variables to personalize the conversation. After the call, the system automatically posts captured data back to your systems: names, choices, responses, and custom fields collected during the interaction.
AI-PoweredMake and receive crystal-clear inbound and outbound calls to any destination worldwide. CasaTelecom uses HD voice codec technology with intelligent least-cost routing across 180+ countries, ensuring premium audio quality at competitive per-second rates. No setup fees, no monthly minimums, no hidden charges. Whether you're calling next door or across continents, your team always sounds professional.
Global CoverageInstantly provision local, national, mobile, or toll-free virtual phone numbers (DID) in dozens of countries. Build a genuine local presence in target markets without the cost of physical offices or local staff. Customers call a familiar local number while your team handles everything remotely. Port your existing numbers seamlessly, assign them to AI assistants, IVR menus, ring groups, or individual extensions — no technician required.
DID NumbersBuild professional, multi-level interactive voice response menus with an intuitive visual editor. Guide callers to the right department or information automatically, play context-sensitive messages, and collect input via keypad digits or voice commands — all without writing a single line of code. Time-of-day routing, caller-ID based branching, and fallback options keep every call on the right path, even outside business hours.
Smart RoutingMake and receive calls directly from any browser with our built-in WebRTC webphone — nothing to install, nothing to configure. Simply generate and share your webphone link. CasaTelecom also supports full SIP integration for popular softphones like Zoiper and MicroSIP, as well as hardware IP desk phones. Every device on your account gets its own SIP extension and can participate in ring groups, IVR flows, and AI transfers.
SIP / WebRTCEvery call between extensions on your CasaTelecom account is completely free — no per-minute charges, no matter how long the conversation or where your team members are located. Whether your staff is across the office or across the world, internal communication is always included. Keep remote teams, satellite offices, and distributed workforces connected without worrying about internal call costs eating into your budget.
Zero CostNever miss an important call again. Ring groups let you distribute incoming calls across multiple phones — simultaneously (blast ring), sequentially (hunt group), or by round-robin queue. Ideal for sales teams, customer support desks, or any department where availability matters. Set fallback rules if no one answers, define ring timeouts per member, and combine ring groups with your AI assistant for true 24/7 call coverage.
Call DistributionCreate polished, professional voice announcements that represent your brand. Play personalized greetings, on-hold messages, closure notices, or promotional messages based on time of day, day of week, caller ID, or IVR selection. Upload your own pre-recorded audio files, record directly through the platform, or generate natural-sounding voice-overs instantly using built-in Text-to-Speech in multiple languages — no voice talent required.
Voice BrandingHost multi-party audio conferences with PIN-protected rooms that anyone can join by phone — no apps or links needed. Moderators can mute and unmute participants, record sessions for compliance or reference, and lock rooms once all expected attendees are present. Invite external callers via standard phone numbers or internal SIP extensions. Ideal for team meetings, client briefings, training sessions, and cross-location collaboration.
Group MeetingsManage all your voice assets from a single, centralized audio library. Upload custom audio files in common formats, record announcements directly inside the platform, or generate professional voice-overs on demand using Text-to-Speech with natural-sounding AI voices across multiple languages and accents. Preview, rename, organize, and reuse audio clips across IVR menus, announcements, hold music, and AI assistant flows — keeping your voice branding consistent everywhere.
TTS + Upload + RecordHow It Works
Up and running in minutes.
AI Voice Assistant
Train your AI assistant with custom instructions, scripts, and business context. It answers inbound calls, qualifies prospects, books appointments, handles FAQs, and even launches outbound calling campaigns — fully automatically, with no agent staffing needed.
Understands intent, context, and conversational nuance in real phone calls — not just keyword matching. Your AI handles complex, multi-turn conversations naturally, even when callers go off-script or change their mind mid-call.
Routes calls to the right human agent, ring group, IVR menu, or external number based on caller intent and your configured business logic. Transfers are smooth, contextual, and do not require callers to repeat themselves.
Automate outbound call campaigns for appointment reminders, lead qualification, payment follow-ups, event notifications, and customer satisfaction surveys. Your AI dials, speaks, and listens — and logs every outcome automatically.
Communicate with callers in their native language across more than 40 supported languages, including English, French, Spanish, Arabic, Portuguese, German, and more. Your AI automatically detects the caller's language and responds accordingly.
Customer Stories
Businesses of all sizes — from startups to enterprise teams — rely on CasaTelecom for their critical communications infrastructure. Here's what some of our customers say.
We replaced our legacy on-premise PBX with CasaTelecom over a single weekend. The IVR builder is incredibly intuitive — what used to take a specialist hours now takes minutes. Call quality is noticeably clearer than our previous provider, and our team was fully onboarded before Monday morning.
The AI voice assistant now handles over 70% of our inbound customer calls automatically — answering questions, taking messages, and routing complex issues to the right agent. Our support team is far less overwhelmed, and customer satisfaction has actually gone up. The ROI was visible within the first week.
Free internal calls between our five international offices alone save us several hundred dollars every month. But the real game-changer is the AI assistant handling our after-hours calls — we no longer lose leads overnight. Setup took less than two hours. Genuinely exceptional platform for the price.